Delivery (UK ONLY)

All of our clocks are sent via UKMail Express ‘Signed For’ courier service and delivered between 9am – 5pm weekdays. All deliveries require a signature so if you are unable to take delivery in person then please contact us with an alternative address and contact telephone number. (i.e work or neighbours address).

Please note that all Postage Costs stated are for Mainland UK Delivery Only.
An additional postage cost will apply for any delivery destination outside of England, Wales and Southern Scotland.(i.e Northern areas of Scotland, Highlands, Northern Ireland, Republic of Ireland, Isle of Man & Channel Islands)

Unfortunately we are unable to deliver any clocks with glass components outside of Mainland United Kingdom.

Standard Postage Cost: £4.95 (Express ‘Signed For’ service)
Oversize Items: £12 (Express ‘Signed For’ service)

If you wish to have a clock posted outside of England, Wales and Southern Scotland, please contact us prior to placing your order and we will calculate the additional postage cost to your chosen destination. We are also happy to ship our clocks to destinations within Europe and beyond providing the chosen clock does not have any glass components.


Payment

Payment can be made 24 hours a day online using PAYPALS secure credit card payment facility. We accept all major credit cards.

If you prefer to place your order over the telephone, simply contact us direct between 10am and 5pm Monday to Friday on 020 7193 7333.

Alternatively, leave us a message and we will call you back.


Our Returns Policy

If an item is genuinely Faulty or Damaged on delivery please contact us immediately so we can arrange for a replacement or refund. The item must be returned to us in it’s original packaging within 7 working days so we can examine the fault or damage and replace or refund the item accordingly. Please note that we cannot refund the cost of the return postage once the goods have been signed for and accepted from our carrier.

Bespoke Clocks: Unfortunately we are unable to offer a refund for bespoke clocks that are damaged once the goods have been signed for. It is important that you check for any damage prior to signing for the goods. We will however repair any damage, offer a replacement or offer a credit note to the value of the item.

Glass Breakages: We are unable to issue a full refund for any breakages to glass item(s) once the goods have been signed for and accepted from our carrier. It is therefore important that you check for any breakages to glass item(s) before signing.

Our carriers (UKMail) require that we advise them of any transit damage within 24 hours of delivery. If the packaging is damaged please do not sign the carriers delivery note that states you have received the goods in a satisfactory condition. Contact us immediately and we will arrange for the return of transit damaged items. Where a replacement has been agreed the damaged items will be collected when the replacement is delivered.

Where a customer has simply changed their mind after receiving the item(s) we will refund the cost of the item(s) if returned within 7 working days. We will not, however, refund the original delivery cost or the cost of returning the item(s) to us. Items must be returned to us in a fully resaleable condition in their original undamaged packaging.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Please note that any returns parcel is your responsibility until it reaches us and we would strongly recommend that you use a secure method of postage, retaining the receipt or proof of postage until you have received a credit for your return.

IMPORTANT NOTE: We regret that items that are damaged whilst in purchaser’s possession or return transit are unable to be refunded.



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